Business English
Course Overview
This course will help students learn basic business terminology and important language needed in business situations such as meetings, on the telephone and presentations. This course is suitable for people who are in a particular industry and need to conduct business abroad or with other English speakers.
| Age | 18 Years Old or Above |
| Minimum Level | A2 |
| Entry Requirement | Trial Class |
| Progress Test | ~ |
| Start Date | Every Monday (Combination A – D) / Immediately Upon Enrollment (Session) |
| Certificate | Available Upon Request. |
| Course Duration | 30 Hours Per Skill |
| Class | Online 1:1 |
Cabin Crew
| Weeks | TOPICS | USEFUL LANGUAGE AND SKILL |
| 1 | Career path | Describing jobs and personal qualities |
| Responsibilities | Describing an airport | |
| People and places | ||
| 2 | Pre-flight briefing | Formal and informal greetings |
| Introductions | Asking direct questions | |
| Aircraft features | Saying what’s wrong | |
| 3 | Greeting passengers | Describing types of luggage |
| Boarding and loading | Request and responses | |
| Solving seating problems | ||
| 4 | Meal service | Describing food and drinks |
| On board sales | Making offers | |
| Classes of service | Asking about preferences | |
| Apologizing | ||
| 5 | Health issues | Parts of the body |
| Remedies | Offering help | |
| Attending sick passengers | Making suggestions | |
| Giving advice | ||
| 6 | Safety equipment | Explaining situations |
| Emergency procedures | Responding to concerns | |
| Air rage | Being assertive | |
| 7 | Preparations for landing | Giving instructions |
| Checking the cabin | Advising | |
| checking into a hotel | Explaining what’s happening | |
| Giving/refusing permission | ||
| 8 | Job applications | Talking about your experiences and interests |
| The interview process | Taking about job challenges and rewards | |
| Cabin crew job requirements |
Customer Service
| WEEKS | TOPICS | USEFUL LANGUAGE AND SKILL |
| 1 | Customer care success | Skills and qualities for good customer care |
| Customer care businesses and jobs | Making suggestions | |
| Surprising facts about customer care | ||
| 2 | Body language | Basic socializing language |
| A company visit | The importance of small talk | |
| Meeting do’s and don’ts | Follow-up | |
| At a trade fair | Steps for winning customers in your presentations | |
| The invisible customer | ||
| 3 | General telephoning | Being Courteous on the phone |
| The ‘customer care’ phone call | Making sure you understand | |
| 4 | What the customers really hear | Making arrangements |
| Taking an order | The first impression | |
| 5 | Hotline (Troubleshooting) | Clarifying and explaining |
| Customer-centered call centers | Checking comprehension | |
| 6 | Effective letters and emails | Salutations and closes |
| Formal and informal writing styles | Standard phrases for handling customers (connecting with the reader, taking action, etc.) | |
| 7 | The five Cs of customer care writing | Enclosures and attachments |
| A case study | ||
| 8 | Complaint strategies and policies | Softening bad news and apologizing |
| The letter of apology | Problem-solving steps | |
| Explaining company policy | ||
| Some opinions about complaints and apologies |
CIP Online English Learning ( CIP Online 1 ) was established back in 2017 with the goal of helping students to improve their English before or after studying at CIP. It provides various courses to help students continue or start their English language learning, from young learners to adults.