CIP Online English Learning - Business English

Business English

Course Overview

This course will help students learn basic business terminology and important language needed in business situations such as meetings, on the telephone and presentations. This course is suitable for people who are in a particular industry and need to conduct business abroad or with other English speakers.

Age18 Years Old or Above
Minimum LevelA2
Entry RequirementTrial Class
Progress Test~
Start DateEvery Monday (Combination A – D) / Immediately Upon Enrollment (Session)
CertificateAvailable Upon Request.
Course Duration30 Hours Per Skill
ClassOnline 1:1
WeeksTOPICSUSEFUL LANGUAGE AND SKILL
1Career pathDescribing jobs and personal qualities
ResponsibilitiesDescribing an airport
People and places 
2Pre-flight briefingFormal and informal greetings
IntroductionsAsking direct questions
Aircraft featuresSaying what’s wrong
3Greeting passengersDescribing types of luggage
Boarding and loadingRequest and responses
Solving seating problems 
4Meal serviceDescribing food and drinks
On board salesMaking offers
Classes of serviceAsking about preferences
 Apologizing
5Health issuesParts of the body
RemediesOffering help
Attending sick passengersMaking suggestions
 Giving advice
6Safety equipmentExplaining situations
Emergency proceduresResponding to concerns
Air rageBeing assertive
7Preparations for landingGiving instructions
Checking the cabinAdvising
checking into a hotelExplaining what’s happening
 Giving/refusing permission
8Job applicationsTalking about your experiences and interests
The interview processTaking about job challenges and rewards
Cabin crew job requirements 
WEEKSTOPICSUSEFUL LANGUAGE AND SKILL
1Customer care successSkills and qualities for good customer care
Customer care businesses and jobsMaking suggestions
Surprising facts about customer care 
2Body languageBasic socializing language
A company visitThe importance of small talk
Meeting do’s and don’tsFollow-up
At a trade fairSteps for winning customers in your presentations
The invisible customer 
3General telephoningBeing Courteous on the phone
The ‘customer care’ phone callMaking sure you understand
4What the customers really hearMaking arrangements
Taking an orderThe first impression
5Hotline (Troubleshooting)Clarifying and explaining
Customer-centered call centersChecking comprehension
6Effective letters and emailsSalutations and closes
Formal and informal writing stylesStandard phrases for handling customers (connecting with the reader, taking action, etc.)
7The five Cs of customer care writingEnclosures and attachments
A case study 
8Complaint strategies and policiesSoftening bad news and apologizing
The letter of apologyProblem-solving steps
Explaining company policy 
Some opinions about complaints and apologies