Before you begin, play this video, if you cannot hear this, that means that your speaker is not configured properly. If you want to test your audio problems, click here for an online microphone test.
Troubleshooting Check List.
Is your microphone or speaker are on mute? Check by clicking the speaker icon (found in the taskbar) and ensure that the mute indication (Speaker with red x ) isn’t present.
Kindly double-check the ports of your speakers if they are connected well. Remember pink or red are usually for microphone and green or black are for speakers.
Check also if your audio system requires power and if that is plugged in and turned on. Check the physical volume control.
You can also check some troubleshooting by going to the Tools and Support page.
Ian Tanpiuco started his ESL career back in 2013. With his previous experience in tech and outsourcing, he helps students how to communicate in a business setup. After a couple of years, he started teaching IELTS and TOEFL. In 2017, he became a Jr. Web developer and currently teaching ESL online.