CIP Online English Learning Status

Zoom Meeting : https://status.zoom.us/
Skype : https://support.skype.com/en/status/

Before your classes, please check your internet connection to avoid problems during the class.

Common Causes

1.  The device is far from the access point (router).
2. The signal is weak.
3. ISP (Internet Service Provider) Problem.

Troubleshooting

1. Ensure that the connection between the device and the access point is closed. Check possible interference such as
   1. Physical obstacles like walls and floors.
   2. Any other wireless appliances including kitchen appliances.
   3. Other WIFI networks on the same channel. Ensure that the connection between the device and the access point is closed.
2. If possible, use an ethernet connection for a better connection.
3.  Run a speed test and check your current Internet Speed.
   1. You can run CIP Online speed test by going to the Tools and Support Page. “Internet Speed Test”

Slow Internet Connection (During Class)

1. Check which side is experiencing a slow connection, either the teacher or student.
   1. Run a Speed Test by going to the Tools and Support Page. “Internet Speed Test”
2. For Teachers – Report this to the group chat to make sure it is documented.

Contingency for Slow Internet Connection

1. Ask the student to turn off the camera and see if the class performance becomes better.
2. If the issue persists, either turn off the shared-screen or the teacher’s camera whichever the less inconvenience.
3. For teachers – If all of these steps are followed and the class is not productive, kindly send a report to the group and schedule a makeup class as soon as possible.

No Internet Connection

1. Teachers will inform the interim coordinator as earlier as possible via SMS.
2. The interim coordinator will communicate with the students and to the respective agency.
3. The student will be given options to either arrange a makeup-class during the weekend or during the weekdays outside the regular office hours.
4. If the teacher is not available on the weekend or hours outside their shift, then another teacher will do the classes.

1. Teachers will inform the interim coordinator as earlier as possible via SMS. 
2. The interim coordinator will communicate with the students and to the respective agency. 
3. The student will be given options to either arrange a makeup-class during the weekend or during the weekdays outside the regular office hours. 
4. If the teacher is not available on the weekend or hours outside their shift, then another teacher will do the classes.